The Help Center includes knowledge base articles, community blogs, learning videos, and a ticketing system. You can use the search and filter options to quickly search an article. It is a self-service portal which can be easily accessed by internal and external users.
To open the Help Center
1. On the Help menu, click Help Center.
This displays the Help Center tab.
This screen is logically divided into the following sections:
Toolbar – Contains the buttons (Knowledge Base, Community, Online Learning, Tickets)
Search and Filter Options – Contains the search and filter options to get the desired articles from the knowledge base
Learning Management System – Contains the form to submit a request to access the learning videos
Modules – Contains the tabs (Knowledge Base, Community, Online Learning, Tickets)
To request access to the Learning Management System (LMS)
The new users can submit a request to access the learning videos.
Click Here:
This displays the following screen:
Enter the following details in the form:
First Name
Last Name
Company/Business Name
Work Email Address
Click Next.
This displays the following screen:
Select the following course in the What course would you like to sign up for section:
Level One - Ad-hoc User that does not log into the system – To access JDXpert ad-hoc user training
Level Two - Logged in employee or manager – To access JDXpert employee or manager training
Level Three - Human Resources and Compensation – To access JDXpert HR and Compensati9on Manager training
You have to register for only one course. The HR training course is included in the Admin training course. If you want to access more courses, send an email to us once you register in the Learning Management System (LMS).
Select the following extended course in the Extended courses for specific or optional configurations section:
MarketPay Integration and Use
MarketPay for MarketPay Jobs
Parent and Child Jobs
AI Assistant Overview
Workday Overview
We automatically enroll you in all lower levels when you select a training level.
We suggest you complete training sequentially. For example, if you select Level Three training, we will also enroll you in Level One and Level Two, and you must complete them in that order.
Access the Getting Started icon on your home page to retake the Onboarding course.
Click Submit.
This displays the following screen:
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