JDXpert Resource Center

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You can use the JDXpert Resource Center to create tickets, view the release notes, watch product videos, and search for past solutions.

• To open the JDXpert Resource Center
  • To contact support and search for knowledge base articles
  • To view the product videos
  • To contact the support team
  • To view the release notes
• Related articles

To open the JDXpert Resource Center

1. On the bottom-right corner of the homepage, click JDXpert Resource Center.

Set the EnableTutorials property to True in business rules to enable this feature.

This displays the following options:

The position of this icon is fixed and cannot be changed.

To contact support and search for knowledge base articles

1. Click Contact Support.

This displays the following screen:

2. Enter the text for which you are searching the content.

3. Click Submit.

This displays the results as shown:

4. Click View Article.

This displays the KB article:

5. Select the following option:

• Create Ticket – To create a ticket
• Search Again – To search again

To view the product videos

1. Click How-To Videos.

This displays the following screen:

2. Click the link to watch the video:

This displays the video as shown:

To contact the support team

1. Click Contact the CS Team.

This displays the following screen:

2. Click the following option to send an email to the support team.

To view the release notes

1. Click What’s New.

This displays the following screen:

2. Click the following:

• What’s New – To view the release notes of the latest version.

This displays the following screen:

• Previous Releases – To view the release notes of previous versions.

This displays the following screen:

3. Click the release notes of the previous release.

This displays the release notes:

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Related articles

• Knowledge_Base
• Community Forums
• Online Learning