In some cases, fields do not display the expected choice list data despite selecting the correct data source. However, exporting the data to Excel reveals complete employee information.
Cause
This issue may occur if an incorrect job title is imported from an Excel file.
The following example demonstrates an inconsistency: the Reports To field remains unpopulated within the job description, yet its data is accurately displayed in the exported Excel file.
- Navigate to the Job Management tab.
- Use the search and filter options to find the desired jobs.
This displays the following screen:
- Double-click the required job.
This displays the job as shown:
The Reports To field within the job description does not display the expected data. This field should be populated with data sourced from the selected data source. However, the exported Excel file (containing employee data) accurately displays the Reports To information for the same job.
This issue may arise when an incorrect job title (that does not match the job title recognized by the system) is imported. To prevent this, ensure that the correct job title is selected during the import process.
To verify the unpopulated job in the system
You can verify if the job listed in the exported Excel file exists in the system.
- Navigate to the Job Management tab.
- Search for the job displayed in the Reports To field of the Excel file:
The job title is not found in the system as shown:
To verify the choice list data source
You can verify if the proper data source is selected for the choice list.
- Open the job template editor and follow the steps described in the previous section to verify the selected data source for the choice list.
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