The Help Center

Let’s review the Help Center icon under your Quick Links section of your Home Page dashboard.

The Help Center includes Knowledge Base articles, community blogs, learning videos, and a ticketing system for support, as well as access to our Newsletters, New Features and Release Notes.

While all of these content areas may not be new to you as an experienced JDX customer, they are now all located in one central hub within your JDX system. So accessing these valuable resources is much easier. This is a self-service portal which can be easily accessed by internal and external users. Please note that MarketPay Jobs customers will be directed to MarketPay support from the separate icon on the Home Page but can otherwise access many of the features shown on the JDX Help Center.

From the Help Center landing page, you will find links to the Knowledge Base, the Community portal, Online Learning, and Tickets for support. In the Search and Filter area, you can enter words or keywords that are topic- or functionality-related to find the article from Knowledge Base, for you. If you are new to JDX and you need to start with the training, click New to JDX? to download a registration form for you to complete to get access to the Learning Management System and any available courses for continued learning. Moving to the icons below, if you click Knowledge Base, it will open the Knowledge Base and you can search to the articles or the menu on the left.

Return to the Help Center Home to get back the Community portal to access the community.

Selecting Online Learning will give you easy access to your training modules where you can check for comprehensive level-based trainings.

• Level 1 will focus on ad hoc edits
• Level 2 will be manager and employee login and functions
• Level 3 will show more about JDXpert use from an HR Generalist perspective
• Level 4 goes into more of the configuration for JDXpert administrator
• Level 5 will be for JDXpert administration of more robust functionality
• Level 6 will focus on advanced master template configuration and more complex expressions.

Selecting Support will bring you to the Community portal where you can click Add Ticket to submit a ticket to support.

Under What's New, you can access our newsletters, our new features, and release notes which can be filtered by date.

Click the Search icon to see the release notes as indicated below.